For when a customer says their WiFi WildCam isn't detecting at all, is missing triggers, is triggering slowly, 

Scenario 1 - This is where the customer says their camera is not detecting anything at all. We need to confirm batteries are fully charged and the PIR settings are set to high.

Canned response 14.4

Can I ask you to try changing the PIR sensitivity in the camera's settings to high. This will increase the camera's sensitivity to motion and should help with this.

I would also recommend fully charging the batteries if these are low, just to ensure the problems are not due to the camera being insufficiently powered.

Scenario 1 pt. 2 - If the camera is still showing issues ask for a picture from the camera so you can review its positioning.

Canned response 14.5

Can I ask you to send me a video taken from the camera so I can check the positioning of the camera? This can have a significant impact on the sensitivity of the camera.

If the customer sends you a picture/video and the camera is poorly centred this may be causing the diminished triggers.

Canned response 14.6

Thanks for sending that over to me. I can see that the camera doesn't appear to be centred on the right spot. We recommend positioning your camera so that it is centred on the area where you are expecting or hoping to see activity. This is due to the way the IR sensors on the camera work which means the camera is most sensitive in the very centre of the frame.

If you can try repositioning the camera it should improve its sensitivity.

If a customer is still experiencing issues, the camera is either faulty or just not up to their expectations. You can suggest either a replacement (assuming it is within warranty) or a return and a refund (use Canned response 7.10)